Clothing

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First custom order:  Initial alterations are included within 30 days from the date you are notified of your order’s arrival.  We will do everything in our capability to make it right. This includes alterations and reorders on any fitting issues that are not due to a client’s drastic change in physical form.  Over time, body changes can affect your custom order fit, so acting within the 30-day period helps us provide the best possible experience.  Returns are accepted if initial alterations or reorder does not achieve a proper fit. This is only if the first fitting is within the 30 days of arrival notice.

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Please note that any design elements or fabric chosen during design appointments are final. There is a small window during production that some options may be changed but we can not guarantee them. Limatus Bespoke does not offer refunds or reorders due to the dislike of any custom options chosen by the client. This includes but is not limited to lapels, pockets, closure styles or any threading accents.

 

Return clients: It is important to try on your existing Limatus items prior to any new orders to ensure your custom pattern is still a proper fit. If you are unsure, it is always best to bring your most recent items to your design appointment. Limatus Bespoke is not responsible for any alterations or reorders on an existing pattern order due to fit issues that were not communicated during the new design appointment. If any pattern changes or new measurements are needed to new orders, the “First Custom order” policy is applied. 

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Bags: Please note that some of our leather goods options are hand painted and may have slight variations. Refunds can be given up to 30 days after receipt of bags with a 30% restocking fee.

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Shoes: Please note that some of our leather goods options are hand painted and may have slight variations. Refunds can be given up to 30 days after receipt of shoes with a 30% restocking fee. We have try-on shoes available at our showroom to ensure your proper fit. If you have any concerns ordering online, contact a member of our team and we can assist.